Refund policy

Because everything is baked fresh to order in small batches, our cancellation window works around your collection or shipping day rather than the date you ordered:

More than 48 hours before collection/shipping: 100% refund
24–48 hours before: 50% refund
Less than 24 hours before: No refund

To cancel or amend an order, email contact@butterd.co.uk with your order number as soon as possible.

If you're unable to collect on your scheduled day, please let us know in advance so we can arrange a later collection where possible. Orders not collected and not rescheduled may not be eligible for a refund, as ingredients are bought and baked specifically for your order.

Because our products are fresh food, we're not able to accept returns. If something arrives damaged in transit, or you're not happy with the quality of an item, please email us a photo within 48 hours of collection/delivery and we'll offer a refund or replacement.

Full allergen information is available for every product. If you have an allergy or intolerance, please check this before ordering or message us directly.